Reservations and Payment:
A deposit of $300.00 per person is required to proceed with bookings. Deposits are 75% refundable prior to 90 days of departure. Some properties and activities require a booking deposit and carry strict cancellation policies up to three months prior to service provision, so deposits in these cases are not refundable. (Specific examples of this are Maori Hangi dinner shows, Bed and Breakfasts, some lodges, and overnight trips such as Abel Tasman kayaking or the Milford and Routeburn Walks.)
Payment Terms
For your convenience, you may pre-pay in advance. or we will allow payment in three installments as follows:
Payment One: This is the deposit as described above;
Payment Two: After booking is confirmed, payment of the next 50% of bill is due 90 days prior to departure;
Receipt of this payment (50% of total) "locks-in" the price to the exchange rate.
Payment Three: The remaining 25% of bill (or balance) is required 45 days before departure.
Please make all payments to:
Travel Plans International
Payments can be made by personal check, company check, cashier’s check,
wire transfer, or credit card.
Credit Card fees apply (2.5% VISA,/MasterCard and 3% American Express.
Bookings & confirmations do not begin until funds clear.
Revisions:
Each change made to the itinerary after booking is subject to a $25.00 fee.
Cancellations:
All cancellations must be made in writing to:
New Zealand Tour & Travel – USA
15 Spinning Wheel Rd, Suite 24
Hinsdale, IL 60521
Penalties:
Up to (45) forty-five days prior to departure, full refund less $50.00 per person administrative fee. The following charges will be assessed if cancellation is received within:
30-45 Days before departure: FULL REFUND LESS $300.00 PER PERSON
plus any cancellation fees assessed by our suppliers.
08-29 Days before departure: FULL REFUND LESS $500.00 PER PERSON plus any cancellation fees assessed by our suppliers
0-7 Days before departure: NO REFUND
Refunds:
Refund requests must be received in writing by USPS certified mail within 30 days from date of return.
Unused land arrangements:
No refund will be made for unused services (i.e. meals, sightseeing tours, train tickets, transfers, hotels and car rentals). Cost of various fees, (i.e. insurance, changes, express mail) are not refundable.
Airfare:
Note: Tickets must be purchased with a land vacation package or group tour.
New Zealand Tour & Travel offers air fares / tickets as a courtesy to our clients, and ONLY in conjunction with our vacation packages and group tours. All air tickets must be prepaid, and must be accompanied by the required per person deposit on the land package of your choice. As a tour planner & operator, it is not our goal to be a ticket agent nor to compete with them.
Airline tickets refund:
Airline tickets are non refundable once travel has commenced. Airlines will assess $200.00 per person penalty for cancellation once tickets have been issued before commencement of travel. Changes to the reservation will also incur a $200.00 per person penalty after ticket issuance.
Hotels:
Accommodations will be provided in hotels mentioned in the itinerary or in hotels of similar category.
Prices:
Hotel rates are per person, based on two persons sharing a double or a twin bedded room with private bathrooms. Single rooms are provided at an additional supplement. All rates are subject to change without notice. Once deposit is received, no surcharge will be imposed due to currency fluctuation. Children’s & triple room rates and group rates are available upon request.
No reservations are finalized or held until deposit is received. All travel arrangements are subject to availability of the accommodation and/or other services upon which quotes are based, when travel dates are set, and date when deposit funds are cleared so that bookings may proceed.
If you have any questions, please call us toll free at:
1-866-718-0111
New Zealand Tour & Travel - USA
